Frequently Asked Questions (FAQ)

How Can I Track My Order?

Answer: You have multiple options to track your order quickly and easily.
Once your order is shipped, we send you an SMS, Email, and WhatsApp message with your Shiprocket tracking link.

Track Your Order in Three Simple Ways:

1. Check Your SMS / Email / WhatsApp
You will receive a live tracking link as soon as your order is dispatched.

2. Track via Our Website
Visit the “Track Order” section on our website and enter your Order ID or Tracking Number.

3. Live Courier Tracking (Shiprocket)
Your tracking link opens the official courier tracking page, where you can view:

  • Current location of your parcel

  • Expected delivery date

  • Real-time updates

  • Delivery agent details (if available)

24×7 Support Bot Available

We also have a 24×7 tracking bot on the bottom-right corner of our website.
You can use it anytime to:

  • Track your order live

  • Get your tracking link

  • Check delivery status instantly

 or contact our support team.

 

Is My Payment Information Secure?

Answer: Yes, ZipMyKart uses industry-standard encryption (HTTPS with SSL/TLS) to protect your payment details. Look for the padlock icon in the URL during checkout. We comply with PCI DSS standards and use trusted payment gateways to ensure your financial information is safe from unauthorized access.

 

What Should I Do If My Order Is Delayed?

Answer: Most orders arrive on time, but delays can occur due to weather or carrier issues. Check your order status in the "Your Order" section. If delayed beyond 48 hours of the estimated delivery date, contact our support team via email or the website’s contact form for assistance.

 

Can I Cancel or Modify My Order?

Answer: You can cancel or modify your order before it ships. Log in to your ZipMyKart account, go to "Your Orders," and select the order to request changes. If the order has shipped, you’ll need to initiate a return after delivery. Contact support if you need help.

 

What Is the Return Policy?

Answer : Check our Refund and Return Policy "Click Here"

 

How Do I Know My Order Was Successful?

Answer: After placing your order, you’ll receive a confirmation email and text message with your order details, including items, total, and estimated delivery date. Check your spam folder if you don’t see it. You can also view your order history by logging into your ZipMyKart account under "Your Orders."

 

What Shipping Options Are Available?

Answer: We offer free standard shipping across India. Delivery times vary based on your location, typically 3-7 business days. Expedited shipping options may be available at checkout for faster delivery. Check the shipping details during checkout or on the product page for estimates.

 

What If I Receive a Damaged or Incorrect Item?

Answer: If your item arrives damaged or incorrect, contact immediately our support team within 5 days of delivery via the website’s contact form or email. Provide your order number and photos of the issue. We’ll arrange a replacement or refund based on our return policy. We suggest make a short video while opening the package. 

 

How Can I Contact Customer Support?

Answer: Click here to Contact Us. We always happy to assist you. You can also use our chat boat right bottom of the screen.

 

Why Should I Create a ZipMyKart Account?

Answer: An account lets you track orders, save shipping details for faster checkout, and access order history. It also enables easier returns and personalized offers. You can still shop as a guest, but account holders enjoy a smoother experience.|